City of Vallejo, CA, CA

Vallejo residents can sign-up for water services by visiting the City of Vallejo Commercial Services Division located inside City Hall. 

Please note, you may need to submit copies of your rental agreement or ownership/escrow documents with your application for water service. 

You must request water service at least two (2) business days in advance of the day you request water service to begin. 

If same-day water service is needed, customers must notify the City before 5:00 p.m. and must pay an additional Water Turn On fee of $144.00. The fee must paid before 5:00 p.m. before same-day service can be provided.

There will be a water deposit due at the time the new account is established. For commercial/multi-residential accounts deposit requirements, contact Customer Service for the amount. The deposit will be applied to the closing bill upon service discontinuation, and any remaining credit will be refunded. 

A new water billing account will be opened if you move to a new location in the Vallejo Water service area. A new deposit may be required to start services unless the applicant satisfies the City's exemption criteria. 

If you request water service at multiple locations, a deposit may be required for each location. 

Deposits will be due at the time services are activated.

US Mail - The most common way is to make your payment is by using the the envelope included with your bill to mail in your bill.

In Person - You are welcome to come to our counter on the first floor of City Hall and pay in person when City Hall is open. For your convenience, a night drop-off box is located outdoors on the east side of City Hall for after-hours payments.

AutoPay - The most convenient payment process for you may be the election of Autopay. This allows direct payment of your bill from your checking account to the City approximately one week before the bill due date. Print the Automatic Bill Payment Authorization Form and mail or bring the document and a void check to City Hall to start your direct payments.

Pay Online - You can also pay online or call Utility Services at 707-648-5400 and pay over the phone using a credit card (we accept MasterCard, and Visa).

It is a customer's responsibility to notify the City when they move or wish to make any changes to their water service account. The water meter will be read within one (1) business day of the requested closing date or receipt of the request, whichever is later. The closing date and the closing bill will be prorated for the prior month's service. 

Requests to discontinue utility services should be made in person to the Commercial Services Division at (707) 648-4345.

Stop Service Request Form

The City of Vallejo offers a Water Rate Assistance Program (WRAP). If you are an income-eligible customer, you can get a monthly credit on your water bill, subject to available program funding. Your total annual savings can add up to $60 a year depending on the services you receive. Learn more and apply today, visit the Water Rate Assistance Program's Website

 

Click here for the current water rates for the City of Vallejo.

AR 3.14 POLICY FOR DISCONTINUANCE AND RESTORATION OF RESIDENTIAL WATER SERVICE

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